Shipping policy
Shipping Policy
Last updated: [PLACEHOLDER: date]
We deliver within the United Kingdom. This page explains our delivery options, costs and timings.
Where we deliver
- England, Scotland and Wales (mainland): [PLACEHOLDER: confirm]
- Scottish Highlands and Islands: [PLACEHOLDER: included / surcharge / not available]
- Northern Ireland: [PLACEHOLDER: included / surcharge / not available]
- Isle of Man, Channel Islands and BFPO addresses: [PLACEHOLDER: included / not available]
- Outside the UK: we do not currently deliver outside the UK. [PLACEHOLDER: update if this changes]
Delivery options and costs
| Option | Estimated delivery time | Cost |
|---|---|---|
| Standard UK delivery | [PLACEHOLDER: e.g. 2 to 4 working days] | [PLACEHOLDER: £x.xx] |
| Express UK delivery | [PLACEHOLDER: e.g. next working day] | [PLACEHOLDER: £x.xx] |
| Large items and the Oak Stair Handrail Kit | [PLACEHOLDER: timing] | [PLACEHOLDER: £x.xx] |
| Highlands, Islands and Northern Ireland | [PLACEHOLDER: timing] | [PLACEHOLDER: £x.xx] |
Free standard UK delivery on orders over [PLACEHOLDER: £xx.xx]. [PLACEHOLDER: delete this line if you do not offer free delivery.]
The delivery cost for your order is shown at checkout before you pay.
Dispatch times
Orders placed before [PLACEHOLDER: cut-off time, e.g. 1pm] on a working day are normally dispatched within [PLACEHOLDER: e.g. 1 to 2 working days]. Orders placed at weekends or on bank holidays are dispatched on the next working day. Working days are Monday to Friday, excluding UK bank holidays.
The delivery times above are estimates, not guarantees. They start from dispatch, not from the time you order. If an item is out of stock or made to order, we will tell you the expected dispatch date on the product page or by email.
Our carriers
We use [PLACEHOLDER: carrier names, e.g. Royal Mail, DPD, Evri] for delivery. You will receive an email with tracking details when your order is dispatched, where tracking is available. Longer items such as stair handrails are sent by [PLACEHOLDER: carrier or service].
Receiving your order
- Someone may need to be present to sign for larger parcels. If you are buying a gift for a parent, please check they will be in, or give a delivery address where someone can receive it.
- Please check your parcel when it arrives. If it appears damaged, tell the carrier and photograph the damage if possible, then contact us within [PLACEHOLDER: e.g. 48 hours] so we can sort it out.
- We cannot fit products on delivery. See the fitting guidance on each product page. [PLACEHOLDER: Add details if a fitting service is offered.]
Delivering a gift
If you would like your order sent to someone else, enter their address as the shipping address. Prices are not included in the parcel. [PLACEHOLDER: confirm that no invoice is included, or describe the gift message option.]
Delays, missing or lost parcels
If your order has not arrived within [PLACEHOLDER: e.g. 7 working days] of dispatch, please contact us at [PLACEHOLDER: support email address] and we will investigate with the carrier. Under UK consumer law, unless we agree otherwise, we must deliver within 30 days of your order. If we cannot, you may be entitled to cancel and receive a refund. Risk of loss or damage passes to you once the goods are delivered to you.
Customs, duties and taxes
All prices shown are in pounds sterling (GBP) [PLACEHOLDER: and include VAT at the applicable rate / VAT-registered status to be confirmed]. As we deliver within the UK only, no customs charges apply.
Questions
Email [PLACEHOLDER: support email address] or phone [PLACEHOLDER: phone number].
